Frequently Asked Questions

Which payment methods do you accept?
On RainGlow, you can checkout using all types of credit and debit cards or the PayPal Express Checkout option. We do not accept direct bank transfers or cash on delivery.

How secure is my online order?
When you purchase online with your credit card, all your information is entered into a secure SSL web page. Your information is then encrypted using SSL and sent directly to our credit card provider’s network, where your card and transaction are pre-authorized and approved. Your credit card data is not stored on our servers.

When will my order be processed?
All orders are handled and shipped from our warehouse. Please allow extra time for order processing during holidays and peak sales seasons. We process orders from Monday to Friday. Orders are typically processed within 1-2 business days from the order date and shipped the following day, delivery times 5/8 working days.

How can I track my order?
We will send you an email with tracking information as soon as your order has been shipped. Usually, you will receive your tracking number the day after the order has been dispatched.